OUTPATIENT THERAPY

As the leader of an organization and individual teams, you know how challenging it is to stay focused on your bold vision and manage your staff's emotional needs to assure that they are functioning at top of their game.

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I have been a buisness owner for the better part of six years.  I have hired many employees, and it wasn't all that long ago that I arrived at work and opened my office door to a white envelope.  Over the years, I have seen many envelopes on the ground in my office for reasons ranging from thank you's, apologies, gifts, and yes, resignation letters.

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One of those times, I opened a letter with some trepidation, as I often do, hoping that it wasn't what I feared it would be. Truth be told, I often fear the worse and hope for the best. And it was.... one of my best employees suddenly leaving the company because she wasn't getting her needs met; she felt unheard and underappreciated. She was cordial and respectful, but also curt and direct.  There wasn't anything more that I wanted to do than curl up and wait for the shame, embarrassment, and guilt to go away. 

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 I had failed my job of supporting my employees and meeting their needs effectively.

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What ensued was much worse than what I imagined it could be. The least I could do was meet with her to get insights about what I had done for her to feel that way. She proceeded to tell me all the ways I had failed her, no holds barred, through her tears. I didn't do anything but apologize and attempt to make amends, or any that I could salvage.

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It was then I realized that I needed to figure out a way to do better for my staff, consumers, and community,

 

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Many of us have been there... and it's a horrible experience. 

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What if I knew then that I needed to have done something differently that could have prevented her from leaving?

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